TwinClouds AI Help Center

From the "Scheduler" page, click the "New Post" button in the top right corner, or click directly on any empty day in the calendar grid. Fill out your content, select your platforms, and confirm the time. See how it works: Facebook & Instagram Scheduler →

Facebook and Instagram are currently supported for scheduling. Other social platforms aren't available yet.

From your Dashboard, go to the "Connect Your Channels" section and click "Connect Instagram." You'll be guided through Meta's authorization screen to link your professional account.

TwinClouds AI needs authorization from Meta to publish and schedule your posts, receive and reply to your messages, and show your Instagram analytics. Here's how to connect:

Connecting Facebook:

1. From your Dashboard, go to the "Connect Your Channels" section.
2. Click the "Connect Facebook" button.
3. Review the permissions summary shown before you continue.
4. You'll be taken to Facebook's login and authorization window.
5. Choose the Facebook Page you want to connect.
6. If prompted, choose the Business Portfolio associated with that Page.
7. Review and approve the final access request screen, then you'll be returned to your Dashboard, where the Facebook button will now show "Connected."

Connecting Instagram:

1. From your Dashboard, click the "Connect Instagram" button.
2. Review the permissions summary shown before you continue.
3. You'll be taken to the same Facebook authorization screen.
4. Confirm the linked Facebook Page.
5. Meta will open its authorization screen. Follow the prompts to select the Facebook Page and Instagram account you want to connect. Your Instagram account must be a Professional (Business) account that's already linked to that Facebook Page for it to appear here.
6. Review and approve the final access request screen.
7. You'll be returned to your Dashboard, where the Instagram button will now show "Connected."

Confirming your connection: Once connected, both the Facebook and Instagram buttons on your Dashboard will turn green and display "Connected," with a "Disconnect Account" link available if you ever need to remove access.

Common issues:

• My Page doesn't appear in the list — Make sure you're logged in with the Facebook account that has permission to manage that Page.
• My Instagram account doesn't appear — Confirm it's set up as a Professional (Business) account and is linked to the Facebook Page you selected.
• I connected the wrong Page or account — Use the "Disconnect Account" link on your Dashboard, then repeat the connection steps and choose the correct one.
• The authorization window closed without finishing — Simply click "Connect Facebook" or "Connect Instagram" again to restart the process.
• My connection shows as expired — Reconnect using the same steps above; Meta periodically requires accounts to be re-authorized.

The AI Studio uses advanced language models trained on high-performing content. Provide a few keywords, and the AI will generate optimized options for you.

Our AI analyzes trends and historical data to give your post a score out of 100. A higher score suggests a higher probability of engagement and reach.

Yes. You can upload media files (JPEG, PNG, MP4) directly from your computer via the "Upload" link or within the Scheduler modal.

Navigate to the Billing tab in your settings. You can upgrade your plan, update payment methods, or download your invoices there.