Terms of Service

By accessing or using the TwinCloudsAI platform ("Service") at https://twincloudsai.com, you ("User" or "you") agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, Acceptable Use Policy, and all other policies referenced herein. If you do not agree, you must not use the Service.

These Terms constitute a legally binding agreement between you and TwinCloudsAI ("Company," "we," "us," or "our"). We reserve the right to amend these Terms at any time. Continued use of the Service following notice of changes constitutes acceptance of the revised Terms.

TwinCloudsAI is a cloud-based SaaS platform that enables users to: connect and manage social media accounts; schedule, draft, and publish content across multiple social media platforms; generate content using artificial intelligence tools; manage multiple client or brand accounts; and utilise AI-assisted automation workflows.

The Service is provided "as-is" and subject to availability. We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service at any time with reasonable notice.

You must be at least 18 years of age and have the legal capacity to enter into binding contracts. By using the Service, you represent and warrant that you meet these requirements. The Service is not directed to individuals under the age of 18.

To access the Service, you must create an account and provide accurate, complete, and current information. You are solely responsible for maintaining the confidentiality of your credentials and for all activities conducted under your account.

Access to the Service is subject to payment of applicable subscription fees as set out on our pricing page. All fees are stated in the applicable currency, are non-refundable except as expressly stated in our Refund and Cancellation Policy, and do not include taxes, levies, or duties imposed by taxing authorities.

We reserve the right to change our pricing at any time, provided we give you at least thirty (30) days' prior notice. Continued use of the Service after a price change takes effect constitutes your agreement to pay the updated fee.

You acknowledge that use of the Service in connection with third-party social media platforms (including, without limitation, Meta/Facebook, Instagram, X/Twitter, LinkedIn, TikTok, and YouTube) is subject to those platforms' own terms of service, community standards, and API usage policies. You represent and warrant that your use of the Service will not violate any such third-party policies.

All intellectual property rights in and to the Service, including but not limited to software, interfaces, algorithms, databases, documentation, and trade marks, are owned by or licensed to TwinCloudsAI. Nothing in these Terms grants you any rights in the Service except as necessary to use it in accordance with these Terms.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your internal business or personal purposes during the subscription term.

As between you and TwinCloudsAI, you own the content generated for you through AI Marketing Studio (including AI-generated captions, product photo scenes, carousels, and campaign plans), subject to Section 9 (AI-Generated Content) and any third-party rights in materials you upload or that underlie the AI models used to generate such content. We claim no ownership over your generated output.

You retain ownership of all content you upload, post, or transmit through the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display your User Content solely to the extent necessary to provide the Service.

You represent and warrant that: (a) you own or have the necessary rights to your User Content; (b) your User Content does not infringe any third-party intellectual property rights; and (c) your User Content does not violate any applicable law or our Acceptable Use Policy.

The Service includes AI-powered content generation tools. AI-generated content is produced algorithmically and may not always be accurate, appropriate, or free from bias. You are solely responsible for reviewing, editing, and approving any AI-generated content before publication.

We disclaim all liability for inaccuracies, omissions, or legal issues arising from the publication of AI-generated content. AI-generated content does not constitute professional advice of any kind. You must not publish AI-generated content that is defamatory, misleading, discriminatory, or otherwise unlawful.

You must not use the Service to:

• Violate any law or regulation
• Infringe the intellectual property rights of others
• Distribute spam, malware, or unauthorised communications
• Harvest or scrape data from third-party platforms in violation of their policies
• Impersonate any person or entity
• Circumvent any platform access controls or rate limits
• Engage in coordinated inauthentic behaviour or manipulation
• Interfere with or disrupt the integrity or performance of the Service

Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless TwinCloudsAI and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your User Content; (c) your use of the Service; (d) your violation of any third-party rights; or (e) your violation of any applicable law or regulation.

Either party may terminate these Terms at any time. We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

Our User Account Termination Policy governs the terms and process of account termination and data deletion.

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. Any dispute arising under these Terms shall first be subject to good-faith negotiation.

These Terms, together with our Privacy Policy and other incorporated policies, constitute the entire agreement between you and TwinCloudsAI regarding the Service. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver thereof.

AI Marketing Studio is a feature of the Service providing AI-assisted brand tools, including a Brand Kit, AI content generation, templates, carousel and campaign generation, and AI-assisted product photo scene generation ("Product Photo Studio"). Use of AI Marketing Studio is subject to these Terms and to Section 9 (AI-Generated Content) above.

Each subscription plan includes a monthly allowance of credits for AI Marketing Studio ("Credits"), as set out on our pricing page. Credits are consumed per generation action at rates we determine and may update from time to time. Unused Credits do not roll over between billing periods and expire at the end of each billing cycle. Credits have no cash value, are non-transferable, and cannot be exchanged, sold, or redeemed for cash.

If a generation request fails due to a system or processing error, any Credits deducted for that request will be automatically refunded to your balance. We do not guarantee refunds for Credits used to generate content you are dissatisfied with, provided the Service functioned as intended.

For Product Photo Studio, you represent and warrant that you own or have the necessary rights to any product photo or image you upload, and that such content does not infringe any third-party intellectual property rights. We reserve the right to change monthly Credit allowances, per-action Credit costs, or feature availability by plan at any time, with notice provided in accordance with Section 5 (Subscription Plans and Payment).

For questions about these Terms, please reach out through the channels below.