Refund & Cancellation Policy

This policy applies to TwinCloudsAI's paid subscription plans: Pro, Business, and Agency, as well as the Founder offer.

Pro, Business, and Agency are recurring subscriptions billed automatically through PayPal at the interval shown on the Pricing page (monthly or yearly) until cancelled. You are charged the displayed amount at signup, and the same amount again at each renewal — there is no price increase without your action.

Founder is billed at $9/month for a fixed term of 12 months, as described on the Pricing page. Billing pricing itself is set and displayed on the Pricing page and is not altered by this policy.

You can cancel a recurring subscription at any time from your TwinCloudsAI account settings or directly through your PayPal account.

• Cancelling stops future renewal — you will not be charged again after cancelling.
• Cancelling does not automatically generate a monetary refund.
• Access to your plan continues through the end of the already-paid, current billing period.

Charges are non-refundable except as stated in this Refund Policy.

Cancelling your subscription, on its own, does not create a refund for amounts already charged. This policy does not currently provide for a general refund window or prorated refunds beyond what is described here.

Separately from subscription billing, if an AI generation request fails due to a system or processing error, the credits deducted for that request are automatically returned to your credit balance. This is a restoration of credits within your account — it is not a monetary refund to your payment method or subscription.

We do not guarantee credit restoration for generations you are simply dissatisfied with, where the Service functioned as intended.

Beyond the rules already described in this policy, TwinCloudsAI does not currently have separate or additional beta-specific refund rules. The billing, cancellation, and refund terms described above are the terms that apply during the current beta period.

This policy describes how subscription cancellation and monetary refunds are currently handled, and how the separate AI-generation credit restoration rule works. It does not create any new commercial promises beyond what is stated here and in our Terms of Service.

We may update this Refund & Cancellation Policy as our billing practices evolve. We will revise the effective date above when we do.

If you have questions about billing, cancellation, or this policy, please get in touch using the address below.